Resolutions and Integrity. Goals and Whys

resolution excitement
resolution excitement

Why are resolutions broken? Is it because we didn’t do what we said we were going to do? Are we that weak and non-focused that we can’t hold our resolve for a short period of time?

I think it’s about goals and whys. You have to use your imagination actively to set goals that stick. Top performing executives and sales professionals borrow from top performing athletes the ability to “Pump themselves up” to achieve greatness.

We usually don’t think about how that plugs into their goal, their resolution, their dream of what success looks and feels like to them.

They have a dream of what success looks and feels and smells like. They have accepted here there signhow crashing through obstacles (this play, this series, this game, this season) with all the preparation and pain involved gets them one step closer to achieving that dream and what makes it worth it. When you see a professional athlete or a top performer in business do or buy something extravagant, pause to think what it represents. Many people look at them as “status symbols”. Try thinking of them as mile markers along a very long and difficult road. Try imagining what that mile marker represents to them.

Do your mile markers need to look like theirs? Of course not! But they need to be things or experiences that you treasure. You need to be able to look with satisfaction at the mile markers you have built behind you to remember what you had to do to get past that point. OLD-OAK-TREE-SOUTHWEST-2014You must also have a clear vision of where you want to end up and what it will take to get there. You also have to plan your next mile post and how you will build it.

Integrity is recognizing the right path and taking it…no matter what. There are lots of paths to get where you want to go. How will you experience your journey? Are your resolutions Goals or Milestones? How will it feel to build the milestones you can use to complete that particular journey?

We will talk more about that in the next post.

What milestones are you building? How do you choose them? Please feel free to share with a comment!

How Can I help You? Customer Service Re-Visited

Recently, my Wife and I returned for lunch to a local restaurant we had been away from ttss_cinnamon_crumble_apple_pie_hfor  a while and we had a totally non related conversation with a good friend of ours that runs a successful financial Planning/advice service.

My conversation with our friend was awesome, the dining experience… not so much.

But both ran together to form an idea here. The real Gem I picked up from my friend was “Why did you stop doing the things you used to do when you first started your business?…Because they WORKED.”confusing_signs5

At the restaurant, we encountered “communications issues” There was no language barrier, the problem was the content.We weren’t asked the things we expected to be asked. The actual content and intent for great service was there, but we didn’t recognize that we had missed some opportunities until we heard another server for another table prompt the diners at the adjoining table in familiar terms.

After I stopped feeling like a moron, I started to think about how we train our customers.

Times change, needs shift, technology and time constraints constantly change the way we as customers get our wants and desires addressed.

When I first started running my own business, I was constantly in a mode of self evaluation, What else can I do for you? Is there anything else I can provide to make this a better experience? How does the place smell? (really important where people pay to sweat a lot). It worked, I had happy clients, and my business grew. More importantly, it has survived

Over the course of years, I felt like I “knew what my customers wanted” I didn’t realize I had stopped asking them those questions. So now, my challenge is to get back in that “beginner mindset” to see how my client’s expectations have evolved with changing times and economies.

Without the input from clients, it is exponentially more difficult to keep a business in the front of their minds. How do can we improve our presentation across the board to provide the best information for our clients?

How do you get better information from (and to) your clients? How do you provide a high standard of communication? Please feel free to share a comment!

3 Tips for the Holidays

We hope everyone has Safe and Happy holidays!

Regardless of your political or religious positions, you will most likely be out and about at some time in the midst of holiday festivities.

As Martial Arts instructors, one of our main areas of emphasis is personal safety. So here goes…Keyboard Warrior

Online:

 Remember networking and the 6 degrees of separation. That basically means that within your group of friends, you’re 6 layers of contacts from just about anyone else. While that means you might be only six conversations away from getting in touch with your favorite celebrity, it also unfortunately means that your high school “frenemy” may only be a couple of layers away from a shady someone who might want to visit your house while you’re away visiting relatives out of state. It’s great to share your photos of holiday festivities on Social Media, but it’s a better idea to share them after you’re back home.Be safe out there

At Home:

 Don’t advertise what you got for Christmas on Trash day! Break down boxes, turn them inside out and place them in bags and bins instead of proudly displaying the box your new 96” 4k HDTV came in.

An even better idea might be to make arrangements with a local store to accept your broken-down boxes for them to recycle. (Many Grocery stores and big box stores like Walmart usually have a deal with a local recycler.)Holiday safe driving

On the Road:

 Look out for the other guy! Aside from wearing seatbelts and avoiding “chemically enhanced” driving; being aware of what is going on around you is crucial. Because let’s face it, Not everyone is as great a driver as you are. Watch for erratic/aggressive driving, poor spacing or jerky motions. Give those folks lots of room! Give your phone to your Co-Pilot so you won’t have to read or respond to texts, or set an auto response indicating that you will get back to them as soon as you can.

Regardless of any presents you may give or receive, the Gifts of the holidays is your presence with family and loved ones, sharing your lives throughout the year; but especially in special times like this

Integrity: Taking the Right Path

“Wisdom is knowing the right path. Integrity is taking it.” M.H. McKee
“Wisdom is knowing the right path.
Integrity is taking it.”
M.H. McKee

 

 

Many times people think integrity is doing what they said they were going to do no matter what.

A lot of times what it boils down to is doing the right thing even if admitting you were wrong before might be the right thing to do.

“Back in the day”, people used to think about what they were going to say before they actually said it. That was one of the things that characterized Shakespearean speeches. Flowery language was actually used and it was a creative process to speak to someone. Letter writing and book writing was a manual process. There were no quick deletes or spell checks. Making an error meant starting a new page.
Many times today we speak or text or email automatically without considering the impact of what we’re saying. Texting and emails and phone calls have the same problems. It’s very quick and easy to send or delete or change the communication with someone between phone calls and emails and texts. We need to take a moment to think things through before we commit to something. But more importantly, if we realize that what we have committed to is the wrong thing to do, or is based on inaccurate information, we need to talk to the people we committed to so we can get everybody on board to do the right thing.

When people are depending on us we need to go ahead and do what we are supposed to do and that, sometimes, is inconvenient. That’s one of the main points of integrity: Doing the right thing even when it’s uncomfortable, inconvenient or maybe even a little embarrassing.

A motto we always used when we were learning to scuba dive was stop, think, act. IBM was world-famous for its single word motto that appeared in all of its offices and that word was THINK.
Today we need to pause, to think, to take a breath before doing something, doing anything, before we do everything. But when you know it’s the right thing, do it.