How Can I help You? Customer Service Re-Visited

Recently, my Wife and I returned for lunch to a local restaurant we had been away from ttss_cinnamon_crumble_apple_pie_hfor  a while and we had a totally non related conversation with a good friend of ours that runs a successful financial Planning/advice service.

My conversation with our friend was awesome, the dining experience… not so much.

But both ran together to form an idea here. The real Gem I picked up from my friend was “Why did you stop doing the things you used to do when you first started your business?…Because they WORKED.”confusing_signs5

At the restaurant, we encountered “communications issues” There was no language barrier, the problem was the content.We weren’t asked the things we expected to be asked. The actual content and intent for great service was there, but we didn’t recognize that we had missed some opportunities until we heard another server for another table prompt the diners at the adjoining table in familiar terms.

After I stopped feeling like a moron, I started to think about how we train our customers.

Times change, needs shift, technology and time constraints constantly change the way we as customers get our wants and desires addressed.

When I first started running my own business, I was constantly in a mode of self evaluation, What else can I do for you? Is there anything else I can provide to make this a better experience? How does the place smell? (really important where people pay to sweat a lot). It worked, I had happy clients, and my business grew. More importantly, it has survived

Over the course of years, I felt like I “knew what my customers wanted” I didn’t realize I had stopped asking them those questions. So now, my challenge is to get back in that “beginner mindset” to see how my client’s expectations have evolved with changing times and economies.

Without the input from clients, it is exponentially more difficult to keep a business in the front of their minds. How do can we improve our presentation across the board to provide the best information for our clients?

How do you get better information from (and to) your clients? How do you provide a high standard of communication? Please feel free to share a comment!

Author: TKL-Bob1

With degrees in Biology and Economics, Bob represents a Business Oriented, Martial Arts perspective on life, a career based on a hunger for lifelong learning, and a passion for teaching. Prior to becoming a full time Martial Artist, Bob's corporate career included Production, Operations, Sales, Management, and Project Management for various companies. This included regional responsibilities for an international clientele, and reporting for businesses ranging from family owned to Mid Cap 400 companies. Bob's business experiences encompass the gamut of the business world. From beginning status with door to door book sales, to operating heavy equipment, to project production and then management of corporate presences in the 1996 Atlanta Olympics. A 6th degree Black Belt in Taekwondo, Bob is Owner and Chief Instructor of Dickson's Taekwondo in Acworth, Ga. Prior to that he managed and opened successful locations for his instructor. He then opened his own location with his wife Sharon, also a 5th degree Black Belt and Instructor, in 2003. Bob has also trained and earned Instructor status in Korean Sword Technique, Hanmudo, Grappling styles, Tactical Short Stick training, and Personal Safety Systems. He also regularly trains with fellow school owners, attends Continuing Education Seminars and Clinics with Masters, and participates in annual Black Belt training camps.

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